If the problem persists, please contact the helpdesk, with failure description, preferably including a screenshot of the device manager, and information about your system, such as brand/model pc, operating system version, etc.
If the above steps don't help, connect the mouse to another USB port or to another computer available to verify if the problem persists. Check in the Device Manager if the mouse is correctly installed or if there is any error message (visible by the yellow exclamation mark) reported. BlueStacks will install the Block Strike for you once you click the download button. When Windows has completely loaded, connect the mouse directly to the USB port without using a hub or an extension cable. Type and Enter Block Strike (FPS Shooter) to find it. Unplug the mouse and restart the system. Make sure your system is up to date following the instructions from the website. Uninstall all similar device drivers, previously installed on your computer. Once the device is connected, Windows OS installs should install the built-in Windows-driver for it. The support for this mouse is built-into Windows.
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